Shipping Policy
Shipping Information
At Sefolia, we’re proud to offer free shipping on all orders over $90 — because getting your glow should be effortless from start to finish.
Order Processing
Please allow 1–3 business days for your order to be processed and dispatched.
Once your package has been handed over to our shipping carrier, it will be considered “in transit” to your address.
During busy periods or holidays, processing may take up to 7 business days. We appreciate your patience as we ensure your order arrives safely and beautifully packaged.
Estimated Delivery Times
Delivery times vary based on your location and the shipping carrier. Below are the estimated time frames once your order has been dispatched:
🇦🇺 Australia – 7 - 12 Days
Please note: courier or customs delays during peak seasons may affect shipping times. These are outside of our control, but we’ll always do our best to keep you informed.
Order Details & Changes
It’s important to double-check your shipping address and details before completing checkout.
Incorrect or incomplete information may cause delays or cancellations.
If you notice an error, please contact us within 24 hours of placing your order at support@sefolia.com.
We’ll do our best to correct it before processing, but once your order has entered fulfillment, changes can’t be guaranteed.
If our system detects a potential address issue, our team will reach out via email within 3 business days to verify your information. If no response is received, we may need to cancel your order for security reasons.
Delivery Delays
We understand how exciting it is to receive your order, and we strive to ensure timely delivery every time.
However, occasional delays can occur due to courier issues, severe weather, customs checks, or unforeseen circumstances.
While Sefolia cannot guarantee exact delivery dates or be held liable for third-party delays, we’ll always do our best to support you and keep you updated if your order experiences a delay.
Lost or Stolen Packages
Once your order has been handed to our courier partner, it becomes their responsibility during transit.
If your package is marked as lost or stolen, please contact us at support@sefolia.com, and we’ll help guide you through the process.
We’ll also contact the courier on your behalf to follow up on a claim and keep you informed.
While Sefolia cannot refund or replace orders lost or stolen after shipment, we’ll do everything we can to assist and, in some cases, may offer a replacement at our discretion.
Shipping Policy Updates
Sefolia reserves the right to update or modify this Shipping Policy at any time without prior notice.
By purchasing from us, you agree to the terms outlined here. We encourage you to review this page periodically to stay informed about any changes.
If you have any questions or concerns regarding shipping, don’t hesitate to reach out — our team is always happy to help at support@sefolia.com.